Terms & Conditions – Royal Holding, MB
Effective Date: 2025.04.12
These Terms & Conditions (“Terms”) govern all services provided by Royal Holding, MB (“we,” “our,” “us”) to clients (“Client,” “you”). By purchasing our services or paying an invoice, you agree to these Terms in full.
1. Services Provided
We provide a range of digital marketing and branding services, including but not limited to:
- Digital marketing strategy and consulting
- Social media management and content planning
- Branding and visual identity development
- Influencer marketing coordination
- E-commerce marketing support
- Paid advertising campaign assistance
- Content creation and campaign development
Each project is tailored individually based on client needs, goals, and scope discussed prior to engagement.
2. No Guarantee of Results
The Client acknowledges and agrees that:
- We do not guarantee specific results, including but not limited to sales, revenue increases, follower growth, engagement rates, or conversion outcomes.
- Marketing performance depends on multiple external factors outside our control, including platform algorithms, market conditions, competition, and client implementation.
- All services are provided on a best-effort professional basis using industry knowledge and experience.
3. Project Process and Communication
- Every project begins with a consultation call via Google Meet or Zoom to define scope, goals, and strategy.
- Following the consultation, a tailored strategy and plan may be developed and shared with the Client.
- The Client will receive regular updates throughout the project to ensure alignment and transparency.
- The Client is responsible for providing timely feedback, approvals, and necessary materials to avoid delays.
- Lack of client response may impact timelines but does not suspend billing or obligations.
4. Payments and Billing
- Payments are required in advance or as agreed per project or monthly retainer.
- Payments are processed via Stripe, including credit/debit cards, bank transfers, and other supported methods.
- Cash payments are not accepted.
- All fees are non-transferable unless otherwise agreed in writing.
- Taxes (if applicable) may be added depending on jurisdiction.
5. Refund Policy (Strict)
- Refunds are available only before any work has begun on the project.
- Work is considered started once any of the following has occurred:
- Strategy development or research begins
- Content planning or campaign structuring begins
- Social media account setup or optimization begins
- Any management, posting, or engagement activity begins
- Any creative or branding work is initiated
- Once work has started, no refunds will be issued for any reason, including early termination of the project by the Client.
- Deposits are non-refundable once the project has been scheduled and reserved, as capacity has been allocated.
- Refund requests must be submitted in writing via email royalholdingmarketing@gmail.com before work commencement.
6. Scope of Work
- All services are strictly limited to the agreed scope defined during consultation and written agreement.
- Any additional work outside the agreed scope may incur extra charges.
- Requests for changes or expansions to the project must be agreed in writing.
7. Client Responsibilities
The Client agrees to:
- Provide accurate information, access, and materials required for the project
- Respond to communications in a timely manner
- Approve or request changes within reasonable timeframes
- Ensure ownership or rights to any content provided to us
Delays caused by lack of client cooperation are not the responsibility of Royal Holding, MB.
8. Social Media and Account Management
If social media management is included:
- We may require access to client accounts or tools.
- The Client remains the legal owner of all accounts.
- We are not responsible for platform suspensions, algorithm changes, or account restrictions.
- Content scheduling and posting are performed according to the agreed strategy and timeline.
9. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages.
- Our total liability is limited to the amount paid for the specific service in question.
- We are not responsible for losses caused by third-party platforms (e.g., Instagram, TikTok, Google, Meta, etc.).
10. Intellectual Property
- Upon full payment, the Client may receive rights to final deliverables unless otherwise stated.
- We retain the right to use non-confidential work for portfolio, marketing, or case study purposes unless explicitly agreed otherwise.
- Pre-strategy materials, drafts, and internal documents remain our intellectual property.
11. Confidentiality
We respect client confidentiality and will not disclose sensitive business information to third parties unless required for service delivery or by law.
12. Termination
- Either party may terminate the signed agreement with written notice.
- If termination occurs after work has started, no refunds will be issued for completed or ongoing work.
- The Client remains liable for all services rendered up to termination.
13. Third-Party Platforms
We may use third-party tools and platforms (including but not limited to social media platforms, analytics tools, and advertising systems). We are not responsible for:
- Policy changes
- Account restrictions or bans
- Platform outages or technical issues
14. Chargebacks and Disputes
The Client agrees that:
- All disputes will first be addressed directly with us via email before initiating a chargeback.
- Chargebacks initiated after services have been rendered will be contested with supporting documentation.
- These Terms serve as binding proof of agreement for Stripe and payment processors.
15. Governing Law
These Terms are governed by the laws of Lithuania, and any disputes shall be handled under its jurisdiction.
16. Contact Information
For all inquiries, requests, or disputes, contact us at:
Royal Holding, MB
Email: royalholdingmarketing@gmail.com
Phone: +37065099394
Address: Aušros tak. 5-59, LT-76294 Šiauliai, Lithuania